Last Updated: 14 October 2025
Welcome to Your SoulSpace World

At SoulSpace World ("we," "us," "our," or "SoulSpace"), we recognize that your journey is sacred. Your trust is the foundation of this healing sanctuary. This Privacy Policy is a heartfelt commitment to transparency, explaining how we collect, use, protect, and honor your personal information when you visit our website www.soulspaceworld.com and use our services.

By accessing or using our Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service. 1. The Information We Collect: Honoring Your Journey We collect information that helps us create a personalized and supportive healing experience for you. A. Information You Provide Directly to Us: • Account Information: When you create an account as a Seeker or a Healer, we collect your name, email address, and a password of your choice. • Profile Information: For Seekers, this may include your healing goals, areas of interest, and any information you voluntarily share to help our Healers serve you better. For Healers, this includes your professional bio, qualifications, areas of expertise, photographs, and service descriptions. • Booking and Transaction Information: When you book a healing session, workshop, or purchase a product, we collect necessary details such as your name, contact information, payment details (processed securely by our third-party payment processors), and booking preferences. • Communications: When you contact us via email, phone, or our contact form, we collect your name, email address, phone number, and the content of your message. • Community Interactions: If you participate in our community forums, groups, or comment on blog posts, the information you post is collected and may be visible to others. B. Information Collected Automatically: • Log Data: When you visit our site, our servers automatically record information ("log data"), including your IP address, browser type and settings, the date and time of your request, and how you interacted with our website. • Cookies and Similar Technologies: We use cookies (small text files stored on your device) and similar tracking technologies to recognize you, remember your preferences, understand how our Services are used, and personalize your experience. You can control cookie settings through your browser. C. Information from Third Parties: We may receive information about you from third parties, such as social media platforms if you choose to link your account, or from our payment processors regarding the status of your transaction. 2. How We Use Your Information: Weaving Your Experience with Care We use the information we collect for the following purposes, always with the intention of serving your highest good: • To Provide and Maintain Our Services: To create your account, facilitate healing sessions, process your purchases, and manage your bookings. • To Personalize Your Journey: To tailor our Services to your interests, recommend relevant Healers, workshops, and content that may support your path. • To Communicate with You: To send you administrative information (e.g., booking confirmations, policy changes), respond to your inquiries, and provide customer support. • For Healing and Improvement: With your explicit consent, Healers will use the information you provide to guide your sessions. We also use aggregated, anonymized data to analyze trends and improve the quality and effectiveness of our offerings. • For Marketing and Promotional Purposes: With your permission, we may send you emails about new offerings, healing tips, and community events. You can opt-out of these communications at any time by clicking the "unsubscribe" link. • To Ensure Safety and Security: To protect the rights and safety of our Seekers, Healers, and SoulSpace, including investigating and preventing fraud and unauthorized activities. 3. How We Share Your Information: A Circle of Trust Your information is sacred, and we share it only in the following limited circumstances: • With Your Chosen Healers: To facilitate your booked sessions, we share your name, contact information, and any relevant details you provided during booking with the Healer you have selected. • With Trusted Third-Party Service Providers: We engage companies and individuals to perform services on our behalf, such as payment processing (e.g., Stripe, PayPal), data analysis, email delivery, and hosting services. These third parties have access to your information only to perform these tasks and are obligated not to disclose or use it for any other purpose. • For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities. • To Protect Our Rights: To enforce our Terms of Service, protect the security of our Services, and protect the rights, property, and safety of SoulSpace, our users, or the public. • With Your Consent: We will share your personal information with other third parties when we have your explicit consent to do so. We do not sell, rent, or trade your personal information to any third parties for their promotional purposes. 4. International Data Transfers SoulSpace is based in India. Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy, regardless of where it is processed. 5. How We Protect Your Information: Creating a Safe Container We implement a variety of administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include encryption, secure socket layer (SSL) technology, and restricted access to your data. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security. 6. Your Rights and Choices: Honoring Your Sovereignty You have choices regarding your information: • Access and Update: You can review and update your account information by logging into your account settings. • Opt-Out of Marketing: You can unsubscribe from our promotional emails at any time. • Cookies: You can set your browser to refuse all or some browser cookies. • Account Deletion: You can request to deactivate or delete your account by contacting us at admin@soulspaceworld.com. 7. Data Retention: Holding Space Only as Long as Needed We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need to use your information, we will remove it from our systems and records. 8. Children's Privacy Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child without verification of parental consent, we take steps to remove that information. 9. Links to Other Websites Our Services may contain links to other websites not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content or practices of any third-party sites or services. 10. Changes to This Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes. 11. Refund and Return Policy A. Nature of Services and No Refund Policy: SoulSpace provides digital services, live healing sessions, workshops, and spiritual products. Due to the intangible and experiential nature of these offerings, all sales are final. We do not offer refunds, returns, or exchanges for any services booked or products purchased through our platform once the transaction is complete. We encourage Seekers to carefully review the healer's profile, service description, and their own readiness before booking a session. By completing a purchase, you acknowledge and agree to this no-refund policy. B. Rescheduling: If you are unable to attend a live session, you may request a reschedule at least 24 hours in advance. Each booking may be rescheduled once, subject to the Healer’s availability. Rescheduling requests made less than 24 hours before the session are at the Healer’s discretion.. C. Healer Payouts and Commission: SoulSpace operates as a platform connecting Healers with Seekers. For every completed transaction (session, workshop, or product sale) facilitated through our platform, SoulSpace retains a 20% commission for platform maintenance, marketing, and operational support. The remaining 80% of the payment will be disbursed to the Healer according to our agreed payout schedule (e.g., monthly or bi-weekly). Healers are responsible for their own tax declarations on the income received. 12. Contact Us: Your Voice Matters If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us. We are here to listen and support you. Email: For general inquiries & support: contact@soulspaceworld.com For healer onboarding & collaborations: admin@soulspaceworld.com Phone / WhatsApp: Customer Support (Mon–Sat | 10AM – 6PM IST): +91 98257 60192 Office Address: SoulSpace Healing Sanctuary [Address will be updated and posted here] Thank you for trusting SoulSpace with your sacred journey. We are honored to walk with you. With gratitude, The SoulSpace Team